Frequently Asked Questions

WhatsAble is an AI-powered WhatsApp marketing and automation platform. It lets businesses send bulk campaigns, automate customer conversations with AI chatbots, manage a shared team inbox, and track performance — all through the official WhatsApp Business API.

WhatsAble is built for businesses of all sizes — from solo entrepreneurs and small businesses to mid-market companies and marketing agencies. If you rely on WhatsApp to communicate with customers, WhatsAble helps you do it at scale, efficiently and professionally.

Yes. WhatsAble is built on top of the official Meta WhatsApp Business API and follows all WhatsApp Commerce and Business policies. All messages sent through WhatsAble use Meta-approved templates, ensuring your account remains in good standing.

Yes, you can migrate your existing WhatsApp or WhatsApp Business number to WhatsAble. Our onboarding team guides you through the number porting process so you keep your established contact without any downtime.

The WhatsAble AI Chatbot uses natural language processing to handle incoming customer messages automatically. You train it with your product information, FAQs, and business rules, and it responds to customers 24/7 — escalating to a human agent whenever needed.

Yes. WhatsAble's Bulk Campaign feature lets you send personalized messages to thousands of contacts at once using Meta-approved message templates. You can segment your audience, schedule campaigns in advance, and track open and click-through rates in real time.

Absolutely. The shared team inbox lets multiple agents handle customer conversations simultaneously from a single WhatsApp number. You can assign conversations, add internal notes, set up routing rules, and monitor team performance from one dashboard.

Yes. WhatsAble's no-code workflow builder lets you create automated sequences triggered by events like form submissions, purchases, abandoned carts, or keyword replies. Workflows can send messages, add tags, assign agents, and update contact properties automatically.

WhatsAble supports all WhatsApp-native media types: images (JPEG, PNG), videos (MP4), audio files, PDFs, and documents. You can include rich media in both campaign templates and automated workflow messages.

Yes. WhatsAble integrates with popular CRMs such as HubSpot and Salesforce, as well as e-commerce platforms, Zapier, and offers a REST API for custom integrations. Contact our team to discuss your specific integration requirements.

WhatsAble provides a comprehensive analytics dashboard covering message delivery rates, open rates, response rates, campaign performance, agent response times, and chatbot resolution rates. You can export reports and set up custom date ranges for detailed analysis.

Yes. All plans include a 14-day free trial with full feature access — no credit card required. You can explore every feature risk-free before choosing the plan that fits your business.

Yes, you can change your plan at any time from your account settings. Upgrades take effect immediately (pro-rated for the current billing period). Downgrades take effect at the start of your next billing cycle.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. Annual plans may also be paid by bank transfer — contact our sales team for details.

No. There are no setup fees, onboarding fees, or hidden charges. You pay only the plan price. Note that Meta charges a per-conversation fee for WhatsApp Business API usage, which is separate from your WhatsAble subscription and billed directly by Meta.

If you approach your plan's contact or message limits, WhatsAble will notify you in advance. You can upgrade to a higher plan at any time. Conversations will not be cut off mid-month; overages are handled gracefully with a prompt to upgrade.

After signing up, the onboarding wizard walks you through connecting your number via the Meta Business Manager. The process typically takes 15–30 minutes. Our support team is available to assist if you run into any verification steps.

The WhatsApp Business API is Meta's official channel for high-volume, programmatic messaging — it's what powers bulk campaigns, automation, and the shared inbox in WhatsAble. Unlike the regular WhatsApp Business app, the API has no messaging limits and supports full automation. WhatsAble handles the API access for you as part of your subscription.

Yes. You can import contacts via CSV upload or sync them directly from your CRM. Each contact must have opted-in to receive WhatsApp messages from your business in accordance with WhatsApp policies. WhatsAble provides opt-in management tools to help you stay compliant.

Yes. WhatsAble encrypts all data in transit (TLS 1.2+) and at rest (AES-256). We are hosted on enterprise-grade cloud infrastructure with regular security audits. Customer data is never sold or shared with third parties. See our Privacy Policy for full details.

Yes. WhatsAble has an agency plan that lets you manage multiple client accounts under one roof. Each client gets an isolated workspace with their own WhatsApp number, contacts, and campaigns. You get a central agency dashboard to switch between accounts and monitor performance.

Yes. WhatsAble is fully GDPR compliant. We act as a Data Processor on behalf of your business (the Data Controller). We provide Data Processing Agreements (DPAs), support data subject access and deletion requests, and store EU customer data within the EU. Visit our GDPR page for more details.

After cancellation, your account is deactivated and you have 30 days to export your contacts, conversations, and campaign data. After 30 days, your data is permanently deleted from our servers in accordance with our data retention policy. We will never hold your data hostage.